Privacy Policy

Updated on: 12/2/25

Thanks for visiting our Website and creating an account with Civic Telehealth LLC. To set up an account, we need you to review this Privacy Policy and the associated Terms of Use. Thank you.

This Privacy Policy has been created to help you understand the personal data that we may collect, how we intend to securely process and store those data, and the rights you have in relation to your personal data. By accessing or using this Website, you agree to the terms of this Policy.

1. Introduction

This Privacy Policy will help you understand what information we collect and process using the webs https://civictelehealth.com (the “Website”) and the choices and rights you have in connection with your Personal Information. We note at the outset that despite our commercially reasonable efforts, it is impossible to guarantee that privacy can always be protected. Privacy can be compromised both by accidents and by intentional acts.

In this Privacy Policy, when we refer to ‘‘Civic Telehealth,” “Civic,” “We,” “Us” or “Our,” we are referring to Civic Telehealth, LLC, a Virginia limited liability company, 10617 Falconbridge Drive, Richmond, Virginia 23238.

2. Purpose of This Website and Use of Third-Party Sites

The purpose of this Website is to allow Civic Telehealth to provide access to an array of healthcare services and health-related products (the access to these services and products are collectively referred to as the “Services”). As part of providing the Services, we may refer you to products developed or services offered by organizations that are independent of and unrelated to us. Those organizations and their respective websites have privacy policies separate and often different from ours. Those privacy policies are subject to change at any time without notice to us.

We have exercised reasonable care in selecting these services and products and the websites describing them, but we advise you to exercise caution before using them. You are advised that your use of external websites is at your own risk, and we cannot be responsible for any damages or consequences caused by your use of those sites or the products or services offered there.

3. Where Do We Collect Personal Data About You From?

We may collect personal data about you from the following sources:

  • Directly from you. This is information you have voluntarily provided while entering your personal details on the Website and in emails, texts and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

We do not collect personal data about you from:

  • An agent/third party acting on your behalf.

4. What Information Do We Collect and Why?

We will only ever collect the information we need to enable us to undertake the specific information processing activities noted later in this section.

We collect and process three distinct kinds of information:

  • Non-Personal Information such as the pages you have accessed, helping us determine how many people use our Website, how many people visit on a regular basis and how popular each of the Website’s pages is. This information does not tell us anything about who you are or where you live. It simply allows us to monitor and improve our Website and Services.
  • Personal Information such as your IP address, email address, username, password, approximate location and any information by which you may be personally identified, such as name, postal address, telephone number, credit card numbers or any other identifier by which you may be contacted online or offline (collectively, “Personal Information”).
    • Email address. We use this to send you welcome and update emails and any service-related communications, such as resetting your password or verifying your email address. We may send you marketing or pilot-related messages unless you have explicitly asked us not to.
    • Name and address. To facilitate delivery of medical devices you have ordered for remote monitoring and to help us identify products and services convenient to you.
    • Your name/username. We need these to facilitate provision of medical devices and information.
  • We also collect any Personal Information from content or materials that you may provide to be posted, submitted, published or displayed (hereinafter, collectively “posted”) on public areas of the Website or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

5. How We Use Your Information

We use information that we collect about you or that you provide to us:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To fulfill any other purpose for which you provide your information.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or services we provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

6. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Disclosure of Your Information to Third Parties. Except for vendors that provide devices, software or other information that you have requested to receive, we do not share your Personal Information with any third parties.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states, such as California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Virginia, Utah and Washington, may have additional Personal Information rights and choices. This list will likely change with time, as may the applicable provisions of relevant law.

To learn more about California residents’ privacy rights, visit California’s Consumer Privacy Protection Act by clicking here. If you wish to learn current details of relevant law in other jurisdictions, you are advised to confer with counsel or another reputable source knowledgeable about these topics in each such jurisdiction.

7. Disclosure of Your Information

We may disclose Non-Personal Information and de-identified Personal Information (information that does not identify any individual) without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Civic Telehealth assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your Personal Information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our customers or others.

8. Children’s Personal Data

Neither the Website nor any Services available from and through it are directed to users under the age of 18. If you are under 18, please leave this Website immediately without providing us any information about yourself. If you learn that a user under the age of 18 has provided us with his or her personal information without having parental or guardian consent, please contact us (see Section 11) immediately so we can take appropriate action.

9. Use of Cookies, Web Beacons and Flash Cookies

Cookies are small text files sent by websites to your web browser and sent back to them each time you access or use the site, and they may be necessary for the site to function. They are unique to you or your web browser and may contain personally identifiable information as well as technical information (e.g., your device manufacturer and model, screen resolution, internet service provider, browser and geo-location data). Session-based cookies last only while your browser is open and are automatically deleted when you close the browser. Persistent cookies last until you or your browser delete them or until they expire.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. If you select this setting, however, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.

Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

10. Changes to This Privacy Policy

This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy for updates whenever you access this Website. The date this Policy was last revised is identified at the top of this page. If you do not agree with our policies and practices, your choice is not to use our Website.

11. Contacting Us

If you have any questions about this Privacy Policy, would like to exercise any of your statutory rights or would like to make a complaint, please email info@civictelehealth.com.