Privacy Policy

Civic Telehealth (“we,” “us,” or “our”) operates the Civic Telehealth Website (“Service”). We recognize that the privacy of your Personal Information is important. The purpose of this Privacy Policy (“Policy”) is to let you know how we handle (collect, use, and disclose) the information collected through the use of this website.

We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy will notify you of the following:

    1. What personal information we collect from you through use of the Website, how it is used, and with whom it may be shared.
    2. What non-personal information we collect from you through use of the Website, how it is used, and with whom it may be shared.
    3. The security procedures in place to protect against the misuse of your information.
    4. How you can correct any inaccuracies in your Personal Information.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use, accessible at

Information Collection and Use

While using our Service, we may ask you to provide us with certain Personal Information that can be used to contact or identify you. This includes, but is not limited to, your name, mailing address, e-mail address, and phone number. We may disclose Personal Information to protect or enforce our legal rights or our internal policies, to protect or enforce the legal rights of a third party, or as we in good faith believe we are required to do by law.

We will relay Personal Information that is necessary to permit Reconnect4Health to contact you and to advise you about remote patient monitoring, including your name and diagnoses. We may contract with other third parties to help provide, maintain, and improve the Service. We will anonymize all Personal Information we relay to a third party to reduce the risk that Personal Information used for Website and service improvements could be identified to an individual. We will require third parties that may have access to Personal Information to agree to confidentiality agreements to prohibit their use or disclosure of Personal Information, except to provide services to us. We will take commercially reasonable steps to enforce such confidentiality agreements if and when we learn that a violation occurs.

Our Service is hosted by WP Engine, which may collect and use your data during use of our Service. We do not control WP Engine nor its Privacy Policy, and its use of your data may differ from ours. Please review WP Engine Privacy Policy for information on how WP Engine uses your data at . WP Engine’s Privacy Policy is subject to change at any time without notice to us; please review WP Engine’s policy each time you visit our Service to remain up to date on what information is collected and how WP Engine uses your information.

When you use our Services, we may collect non-personal information (“Log Data”) about your activity on and interaction with the Services, such as your IP address(es), your device and browser type, the web page you visited before coming to our site, what pages on our site you visit and for how long, and identifiers associated with your devices. We may use Log Data to monitor the use of the Service and to assist in providing, maintaining, evaluating, and improving our Service. We may disclose Log Data in aggregate form to potential strategic partners, advertisers, investors, customers, and others. We may use analytic and reporting technologies to record non-personal information. We may utilize this information under contract with a third party to help manage, monitor, and optimize our Service and measure the effectiveness of advertising, communications, and Website usage.


“Cookies” are files with a small amount of data placed on your web browser or, if applicable, the hard drive of your computer. Cookies are used by most websites and may include an anonymous unique identifier. We use cookies to collect information to track the use of the Website and interaction with the Services, provide a more personalized user experience, and facilitate Website use. Cookies will not be linked to your Personal Information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, however, you may not be able to use some portions of our Service.

Use of Website by Minors

We do not intend for minors under the age of 18 to access our Website without parental consent. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be submitted by minors under the age of 18. In addition, we will delete any information in our database that we know originates from a minor under the age of 18.

If you are a minor under the age of 18, please leave this site. Please do not attempt to provide any information about yourself to us. If you are the parent or legal guardian of a minor under the age of 18, you may request that information submitted by your child be removed. If you wish to do so, please contact our office.

Your Access to and Control over Information

You can opt-out of future contact by notifying our office of your desire to do so. Opting out of contact from Civic Telehealth, however, will simultaneously opt you out of contact with Reconnect4Health as well, which means R4H will no longer continue to monitor you. Opting out of monitoring by Reconnect4Health via Civic Telehealth could result in adverse health outcomes. Before opting out, you should confer with your primary care physician or with another doctor who knows you well. You assume all risk of opting out of communications and opting out is solely your decision.

If you have any questions, comments, or concerns about our use of your data or the information collected by us, please contact our office at In order to protect the security of our information, we may require you to provide proof of identification before any requests regarding your information can be made.


We take reasonable precautions to protect your information. When you submit sensitive information via the Service, we make reasonable efforts to protect your information both online and offline. Any sensitive information collected, such as credit card data, is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the Website.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, such as billing, are granted access to sensitive information. We use commercially reasonable means to protect your personal information, both on the computers and servers in which we store personal information and in administrative practices and policies. No data security method is 100% secure, but we strive to update our measures and policies with commercially acceptable standards so that the data collected are as secure as reasonably feasible.


We may update our Privacy Policy at any time, and we will post it on this page. If you feel that we are not abiding by this Privacy Policy, please contact us immediately at

This Privacy Policy is effective as of 8/27/2021.