Terms of Use

By using the Civic Telehealth Website (“Website”), you agree to follow and be bound by these terms of use (“Terms of Use”). In these Terms of Use, the words “you” and “your” refer to each Website visitor or user; “we,” “us,” and “our” refer to Civic Telehealth, and “Services” refers to all services we provide.

BY ACCESSING THE WEBSITE AND THE SERVICES PROVIDED YOU ATTEST THAT YOU ARE AT LEAST 18 YEARS OF AGE, YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT, AND YOU AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS AND THE TERMS SET OUT BELOW.

We may revise these Terms of Use at any time. It is your responsibility to review these Terms of Use each time you visit our Website. If at any time you find these Terms of Use unacceptable or if you do not agree to abide by them, please do not use this Website. You agree that your access to or use of the Website Services on or after changes to the Terms of Use are posted here continues your acceptance of the Terms of Use as they appear at the time of your access to or use of the Website.

Civic Telehealth reserves the right to refuse service to anyone who uses our Website in violation of these Terms of Use and to cancel user access at any time. If you have any questions about these Terms of Use, please contact our office at info@civictelehealth.com.

Our Service is hosted by Flywheel, Inc. which has its own Terms of Service. We do not control Flywheel and its Terms of Service may differ from ours. Please review Flywheel Terms of Service at https://getflywheel.com/legal/and comply with them. Flywheel’s Terms of Service are subject to change at any time without notice to us; please review Flywheel’s Terms each time you visit our Website to remain up to date on its policies.

Civic Telehealth Does Not Provide Healthcare

Civic Telehealth is not a provider of healthcare services, nor does it seek to become one, nor is it competent to provide healthcare services. By visiting our Website you do not create a provider-patient relationship with Civic Telehealth or with anyone else. The Website provides a platform to connect users of the Website with our Services. Our Website is only a tool to provide information regarding set-ups for remote patient monitoring services. Do not act upon any of the information provided on our Website as if it were healthcare or health advice. It isn’t.

The information on this Website is general in nature and a resource for learning about Civic Telehealth and the Services we provide. It is not intended to be, it does not attempt to be, and it is not individualized for any visitor. Civic Telehealth shall have no liability for any consequences of your reliance on the content or any errors or omissions in the information provided by this Website.

The Website strives to keep its content accurate and current. We cannot guarantee, however, that all of the information on the Website is completely current or applicable to your needs or circumstances.

Use of this Website and its Services or interaction with our staff cannot guarantee any specific outcome. Information about healthcare providers found at our Website is believed to be accurate, but care provided by any provider, including all decisions made by the professionals of that provider or service, is under the control of the providers caring for patients there, not of Civic Telehealth. Nor does Civic Telehealth make any attempt to influence the clinical care or clinical judgments of any healthcare provider. Civic Telehealth is not liable for any harm experienced or alleged to have been experienced through an appointment with or because of services provided by any healthcare provider based on information provided on our Website. You assume all risks of harm by acting upon this Website or upon the information it presents.

EMERGENCIES

If you believe you are or may be experiencing an EMERGENCY, or if you believe your loved one may be, do not rely on our Services. Contact an emergency resource immediately: 911, your own primary care physician, or the nearest hospital emergency department.

No Warranty

OUR WEBSITE AND ALL MATERIALS, DOCUMENTS, OR FORMS PROVIDED ON OR THROUGH YOUR USE OF OUR WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. “MATERIALS“ INCLUDES, BUT IS NOT LIMITED TO, DOCUMENTS, ADVERTISEMENTS, RESOURCES, AND OTHER DIGITAL CONTENT DESIGNED OR ABLE TO BE DOWNLOADED FROM THE WEBSITE BY THE USER FOR INFORMATIONAL PURPOSES. TO THE FULLEST EXTENT PERMITTED BY LAW, CIVIC TELEHEALTH EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CIVIC TELEHEALTH MAKES NO WARRANTY THAT:

OUR WEBSITE OR THE MATERIALS WILL MEET YOUR REQUIREMENTS; OUR WEBSITE OR THE MATERIALS WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR WEBSITE, OR ANY MATERIALS OFFERED THROUGH OUR WEBSITE, WILL BE ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL THAT YOU PURCHASE OR OBTAIN THROUGH OUR WEBSITE OR IN RELIANCE ON THE MATERIALS WILL MEET YOUR EXPECTATIONS OR ARE SUITABLE FOR YOUR USE OR CIRCUMSTANCES.

OBTAINING ANY MATERIALS THROUGH THE USE OF OUR WEBSITE IS DONE AT YOUR OWN DISCRETION AND AT YOUR OWN RISK.
CIVIC TELEHEALTH SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR FOR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION, OR SOFTWARE, INCLUDING, WITHOUT LIMITATION, VIRUSES, WORMS, TROJAN HORSES, OR OTHER MALWARE.

NO ORAL OR WRITTEN INFORMATION PROFFERED BY OUR STAFF SHALL CREATE A WARRANTY OR INCREASE THE SCOPE OF ANY ASSERTED WARRANTY. LAWS REGARDING LIMITATION OF IMPLIED WARRANTIES VARY BY STATE. LIMITATIONS OF IMPLIED WARRANTIES MAY NOT BE PERMITTED DEPENDING ON YOUR LOCATION. SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CHECK YOUR LOCAL LAWS TO DETERMINE APPLICABILITY.

Limitation of Liability

IN NO EVENT SHALL CIVIC TELEHEALTH, OUR OFFICERS, OWNERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, LICENSEES, OR OTHER AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF THE FOLLOWING: BUSINESS, REVENUE, PROFITS, USE, DATA, OR OTHER ECONOMIC ADVANTAGE), HOWEVER THEY ARISE, WHETHER IN AN ACTION OF CONTRACT, OR TORT, OR UNDER ANY OTHER THEORY, OR ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS WEBSITE OR MATERIALS AVAILABLE FROM THIS WEBSITE, EVEN IF CIVIC TELEHEALTH HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOUR USE OF MATERIALS FROM THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR, OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Indemnification

You agree to defend, indemnify, and hold harmless Civic Telehealth, our officers, directors, shareholders, employees, and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of our Website and the materials.

Unsolicited Submissions

Except as may be required in connection with your use of Website Services, Civic Telehealth does not want you to, and you may not, submit confidential or proprietary information to us through this Website. Please do not submit confidential information, including health information, to us in any format, except where we specifically request it during your use of the Services. All comments, feedback, information, or material submitted to us through or in association with this Website shall be considered non-confidential.

Compliance with Intellectual Property Laws

When accessing or using the Website’s Services, you agree to obey the law and you agree to respect the intellectual property rights of others. Your use of the Services and our Website is at all times governed by and subject to laws regarding copyright, trademark, and other intellectual property ownership. You agree that you will not act in violation of any party’s copyrights, trademarks, or other intellectual property or proprietary rights, and thus with respect to any such intellectual property you agree that you will not upload, download, display, perform, transmit, or otherwise distribute any information or content; or disassemble, decompile, reverse engineer, alter, enhance or otherwise modify any software, source code, structure, algorithms or ideas underlying the software; or otherwise attempt to derive or obtain information about the functioning, manufacture or operation of the Services. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of any party’s rights caused by any content you provide or transmit or that is provided or transmitted by use of the Website.

Inappropriate Content

When accessing the Website or using our Services, you agree not to upload, display, perform, transmit or otherwise distribute any content that: is libelous, defamatory, obscene, pornographic, abusive or threatening; advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; advertises or otherwise solicits funds or is a solicitation for goods or services; or uses the Website services in a manner not in accordance with its intended purpose. Civic Telehealth reserves the right to terminate or delete such material from its servers. Civic Telehealth will cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or of any applicable laws.

Transactions

When you select devices to be used in your monitoring, you will be asked to enter information needed to process your order. This may include, for example, your name, address, email address, phone number, and credit card information. For payment processing, we use Stripe, https://stripe.com, which posts its own Privacy and Terms at https://stripe.com/privacy. By placing an order through Civic Telehealth for a device used in remote patient monitoring, you agree to Stripe’s Privacy and Terms, as updated from time to time. Each time you place an order, you agree to read Stripe’s latest version of its Privacy and Terms, which may have changed since the last time you utilized Stripe’s services.

After you place your order, we will provide you with a Tracking Number. Please do not misplace the Tracking Number, which allows you to determine when your order was shipped and where it is at each point in the process of getting to you. If you encounter any difficulties with either delivery of your device(s) or with their function, please contact us at  info@civictelehealth.com.

International Use

Although this Website may be accessible worldwide, Civic Telehealth makes no representation that materials on this Website are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Website from locations outside the U.S. do so on their own initiative and are responsible for compliance with their national and local laws. Any offer for any product, service, or information made in connection with this Website is void where prohibited.

Governing Law

This Website is controlled by Civic Telehealth from our offices within the Commonwealth of Virginia, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Virginia, by accessing this Website both you and we agree that the statutes and laws of the Commonwealth of Virginia, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of products and services available through this Website. Any controversy or claim arising out of or relating to these Terms of Use or the breach thereof shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The number of arbitrators shall be one; the parties will split the arbitrator’s fees equally. The place of arbitration shall be Richmond, Virginia. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Contact

If you have any questions about these Terms of Use, please contact our office at info@civictelehealth.com.

Should any of the above terms be deemed invalid, void, or unenforceable for any reason, that individual term shall be removed and shall not affect the validity or enforceability of remaining terms.

These Terms of Use are effective as of 7-20-21.